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QHA's Online Fraud Prevention

by Tiffany Mollica on October 23, 2018

Online fraud is a serious problem and has become more of a nuisance over the past 20 years since more customers shop online. Due to the recent increase of e-commerce shopping it seems like you're playing a game of Minesweeper. You think it's a good deal, you think it's a legitimate store, you think the email you got from Amazon or Apple doesn't look spammy and the next thing you know you're getting a bill in your name that you don't recognize. We suggest you pay attention to the details and designs of the emails you open and the online stores you shop at. 

The United States carries the largest amount of scam and hack victims, the top targets: the elderly and brand new credit card owners. They can obtain your personal information quickly and easily if you are not careful about how you use your information and who you give your information to both online and over the phone. Scammers may also, literally, get their hands on your checks through mail advertisement and end up completely ruining your bank account.

At Queen's Handbags & Accessories our staff is dedicated to checking every single transaction by running it through the best fraud detection software. If our system shows even the slightest issue we will not process the payment and a member of our team will send out a personal email explaining that your card has been declined for potential fraud. 

If you received an email declining your payment method and you are sure that your information is not fraud you are welcome to contact us at any time to resolve the issue. You may reply to the email we send you explaining in detail how to resolve the issue or contact us at a later time at CustomerService@QueensHandbags.com 

If you choose to contact us later you will need to provide your first and last name, the date of the attempted transaction, the item you tried to purchase, the last 4 numbers of your card, and we will look up your account information and reply within 24 hours to help you find a resolution. We may need to speak over the phone and ask for additional information if you choose to re-process the order with us so we can help you go through everything again to understand why your payment method didn't work the first time.  

In the meantime, we suggest you update personal passwords every year on all social media platforms and banking websites. We also suggest that if you choose to dispute an attempted transaction to please contact us within 30 days of when it happened. If you feel you were hacked and someone successfully purchased an item in our online store using your card information we will do an internal investigation to find out what happened. 

We wish you well and joy all year around and hope that you never have to deal with fraud issues on any account. So, Cheers to being safe and secure and may you receive your order in a timely fashion... Happy Shopping!

- Editor at Queen's Handbags & Accessories 


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